Consumer Solutions & Support US Competency Center 600 North US Highway 45 Libertyville, Illinois 60048 Website: gs.mot.com FIELD SERVICE BULLETIN FSB Number: LVCCFSB2006-136 Authors: Darwin Garcia Date: April 7, 2006 Total No. of Pages: 2 Subject: V3 P-Flex Corrosion Model Affected: V3 Level of Repair: 2 Problem Service has been made aware of a V3 P-Flex corrosion issue causing Main Keypad - No function/ hangs & Side Keys - No function complaints. The root cause was determined to be contamination between gold fingers of P-Flex introduced by the masking process during manufacturing at the supplier. Solution The supplier changed the SOP to remove the tape mask which traps chemical residue at gold fingers. Implemented on March 30th. MOTOROLA INTERNAL USE ONLY Page 1 Consumer Solutions & Support US Competency Center 600 North US Highway 45 Libertyville, Illinois 60048 Corrective action Date Code Website: gs.mot.com Date Code 1406 K-Flex Supplier ID: Nwing = 091329 & MFlex = 54067 Field Service Action Customer Returns: When servicing any V3 customer phones with described issue, the P-Flex must be replaced. Personality Flex Assy # 8490007N01 Call Center Action: Call center should advise callers to send phone for repair. Service Inventory N/A Global Codes M Claims: Customer Complaint Codes: MKP01 (Main Keypad - No function/ hangs) Problem Found Code: MKP01 (Main Keypad - No function/ hangs) Or Customer Complaint Codes: SOK01 (Soft Keys - No function) Problem Found Code: SOK01 (Soft Keys - No function) Repair Code: RTW02 (Replace Level 2 part - CSB/FSB) MOTOROLA INTERNAL USE ONLY Page 2