Consumer Solutions & Support US Competency Center 600 North US Highway 45 Libertyville, Illinois 60048 FIELD SERVICE BULLETIN FSB Number: LVCCFSB2005-276 Authors: Darwin Garcia Date: September 7, 2005 Total No. of Pages: 2 Subject: V3 K-Flex Damage Model Affected: V3 Level of Repair: 3 & 4 Problem Service has been made aware of a V3 K-Flex damage issue causing No Display and No Side Key Function complaints. The root cause was determined to be tear/puncture of the battery compartment label through to the K-Flex due to the use of a tool (e.g. screwdriver), during battery removal. At this point it is unknown whether it occurred at a Motorola facility or from customer battery removal. MOTOROLA INTERNAL USE ONLY Page 1 Consumer Solutions & Support US Competency Center 600 North US Highway 45 Libertyville, Illinois 60048 Solution Factories and DC s have been made aware of the issue and were instructed not to use any tools for battery removal to ensure the damage is not being introduced at a Motorola facility. Field Service Action Customer Returns: When servicing any V3 customer phones with described issue, the K-Flex must be replaced. Keyboard Flex Assy part# 8489976N03 See FSB LVCCFSB2005-93 for K-Flex repair instructions. Call Center Action: Call center should advise callers not to use tools of any kind to remove the battery. Service Inventory N/A Global Codes M Claims: Customer Complaint Codes: DIM01 (Display Main No Display) Problem Found Code: DIM01 (Display Main- Blank) Repair Code: RMP10 (Replace Mechanical Part - CSB/ FSB) Or Customer Complaint Codes: SIK01 (Side Keys - No function) Problem Found Code: SIK01 (Side Keys - No function) Repair Code: RMP10 (Replace Mechanical Part - CSB/ FSB) MOTOROLA INTERNAL USE ONLY Page 2