CSPS Use Case : Provide Feedback 2.0
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Collegiate Sports Paging System
Use Case Specification: Provide Feedback
Version 2.0
Revision History
Date
Version
Description
Author
October 9, 1999
1.0
Initial version
Context Integration
December 1, 1999
2.0
Update after Elaboration
Context Integration
Table of Contents
Provide Feedback
Flow of Events
Special Requirements
Preconditions
Postconditions
Extension Points
Provide Feedback
Brief Description
This use case occurs when a system user (advertiser, subscriber, or potential
subscriber) wishes to comment on the service or the web site. This option
will be made available to users at main display pages only.
Flow of Events
Basic Flow
User selects "Provide Feedback"
System looks up central user support phone numbers.
System displays phone numbers to call and gives the user the option to
send email immediately
User selects email option
System looks up email address of customer service and passes it to the
browser.
System launches email browser client
User enters message, presses "Send"
Browser mail client sends mail.
Alternative Flows
None.
Special Requirements
None.
Preconditions
None.
Postconditions
None.
Extension Points
None.
Copyright
1987 - 2003 Rational Software Corporation
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