counterscript

announcement to send in

Start asking right after first guestion is asked

To whom am I speaking? 3 Could you spell your name for me?

Could you tell me how you found this phone number?

Oh, this way

And is this your fuli time job?

> part time

What else do you do for living?

7		7	7	7
fuli time		1 am a housewife/houseman	1 study	1 have another job

Nice, what do you study? I Nice, what exactly?

That's funny, my neigh-bour does the same thing

Do you also !ive in ...? (add your place of residence)

And how long have you been in telemarketing business? 5 Oh, that's nice as well

That's not very long

And, do you like your job? 5 That's quite long

7    7

no yes no elear opinion ITT

After finishing the conver-sation, cross check the blanks to give an impres-sion of the telemarketer you have just spoken to

Your Street and number

Your postał codę

Your place

Your land

Your phonenumber

_v_ _v_

Send the counter-script to:J Or fax the counter-script to: ► 0031 • 20 • 4711 485 EGBG data control group, Churchilllaan 246-11,1078 EZ Amsterdam, the Netherlands

Telemarketer does not cooperate

If you get in a difficult conversation, make use of the conversation moves below and then continue with the script above

Mr/Ms ... why don't you want to answer my guestion?

7__7

no time other reason

When can I cali you back

Continue with the script at the next conversation

Telemarketer wants to know why you are asking an (un)certain guestion

I wouid like to know morę about the person I am speaking to right now Mr/Ms ... why don't we get back to my guestion?

I can appreciate your hesitation Mr/Ms ..., however, this is an important piece of information used for verification purposes and I will handle it with strict confidentia-lity. With that in mind, wouid you reconsider and provide me with the information?

I can not answer your guestion(s) in interest of this investigation

I cant provide this information because I need unprejudiced answers

An answer to this guestion might jeopardise the partiality of this investigation and it wouid prove unreliable

I am sorry, this information is not available right now. Can we continue now Mr/Ms ...

I can appreciate your concern Mr/Ms ... but arent you calling me?

Mr./Ms...., don't you like talking to me?

Do you have a problem answering guestions to a stranger on the telephone about which you don't know the purpose?

Legend

fol Iow the arrow

t> make the triangle of your choice black

important instructions	1 guestions about you
text you speak	possible reactions of the telemarketer
fili in the blanks when possible	difficult conversation moves

Wyszukiwarka

Podobne podstrony:
ui,     zdanieJeśli to nie jest fajko, to co to jest? tekst Yet, could you stuffmy pi
IS rRO)£CT THREE • BEADED AMULET PURSES To apply edge bcading to the ribbon. After the ribbon is sti
headline2 Discover Exactly How You CanSECURE YOUR WORDPRESS STTE 100% Free, Right Now From Hackers W
IB
7 2. Drawing the Knocked-out Character s Head in the Foreground A shot right after impact. Even i
Recuva Wizard XThank you, Recuva is now ready to search for your files After the search is complete
Basic Technique$ the yarn, and turn it counterclock-wiso to the left... which will be the sełvedge s
Sandland?7 p105 ...! NEEOTO MAKEAN ANNOUNCMENT TO THE PEOPLE. YOU HAVE TO 8ROUPC
39 (101) Pots and pans Right after using the pot or pan put some soap inside while it is still hot a
autostretching0249 AUTOSTRETCIIING means that -    you stretch your muscles the right
a
8 Ubu may wish to pause the CD briefly after Gwen says Tve no ;ea and ask What do you think the c
Amigurumi WorldS The octopi were the frrst in a moms and babies series I started right after my daug
f26 2 OLE ControlWizard - Step 1 of 2 □ How many Controls would you like your project to have? Would
image007 MOVlNG? tf you want your GALAXY sub-scripcion scnt to a ncw address. notify ut at least FOU
Ściąga2 5 /^ćJUr. AvaA^VvjLw    ‘^e^tó<Uv AM /Vt^v /^A^    ^&&l

więcej podobnych podstron