11 4

Efficient negotiators, charismatic managers do not raise their voice during the discussion - it is an evidence of the lack of professionalism. If during the negotiation someone shouts at you, try to keep your voice and pace of speaking lower than the aggressor. Remember about the following hints:

•    think about the problem - not about the person shouting at you

•    do not shout over your partner, when the emotions get the better of you, it is better to take a break

•    protect your arguments, but be tolerant to the other party s arguments

•    a professional negotiator is kind in the tonę of the voice and words selection.

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