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19

Process Capability: Engineering and Statistical Issues

Joseph J. Pignatiello, Jr. Texas A&M University College Station, Texas

John S. Ramberg Universily of Arizona Tucson, Arizona

Abstract

The ubiąuitous practice of using process capability indices in manufacturing is frequently flawed. We critiąue their generał use and offer valid altematives.

Introduction

Process capability indices have become one of the most frequently specified statistical measures for demonstrating total ąuality. They have gained widespread acceptance because they summarize a complex set of process data

*A portion of this chapter is based on “Process Capability Indices: Just Say No,” 1993 ASQC Quality Congress Transactions, pp. 92-104

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