2949775806

142 Agata Borowska-Pietrzak

The following table describes the subjective feeling of X’s employees in relation to the factors leading to satisfaction. In other words, we can say that this is an attempt of evaluation of the effectiveness offered by non-material incentives of motivation. Employees are the most satisfied with the relation to colleagues, and the same trend occurred in the research two years ago. Interestingly, this is the only indicator that has been positively recognized in the current study in 2010 (an increase of almost 10 percentage points). This may indicate a high level of correct relationships between employees. Both in 2008 and 2010, employees evaluated as the weakest, in the view of sense of satisfaction - the process of communication management frorn the organisation. This, in tura, may result from relatively hierarchical commercial organisational culture. Operating Divisions (shops) in the opinion of managers * are implementing "just selling” rule. So, what is the need to communicate it?

Table 9. The benchmark of overall most pleased factors results

WHAT ARE YOU MOST PLEASED WITH AT X?	Poland 2010	Poland 2008
My colleagues	70.8	61.1
My manager	30.0	28.0
The team spirit at X	33.5	42.7
My tasks	28.9	25.7
Work environment	29.8	32.6
Social activities at X	17.8	16.9
The communication from X	9.0	10.8
Training opportunities	23.9	26.0
Career opportunities	23.3	28.8

Source: Report of EES in X organisation 2011

Conclusion and focus areas

At the end of the paper the main conclusion and focus areas resulting from the conducted surveys need to be indicated. Compared to 2008, Poland has shown a minor decrease in the share of answers (87% in the 2010 survey compared to 88.8% in the 2008 survey). The satisfaction level in Poland has decreased dramatically sińce 2008, while Poland again has the lowest satisfaction level in all European structure of X. It could be found out that Storę Operation in Poland also scores much lower than in 2008 (significant), but the