Consumer Solutions & Support US Competency Center 600 North US Highway 45 Libertyville, Illinois 60048 Website: gs.mot.com FIELD SERVICE BULLETIN FSB Number: LVCCFSB2006-001 Authors: Darwin Garcia Date: January 9, 2006 Total No. of Pages: 3 Subject: V3 Blotch (Wet Spot) Display Model Affected: V3 Level of Repair: 2 Problem Service has been made aware of a V3 Blotch (Wet Spot) Display issue that could cause Display Main - Corrupt / error display complaints. Wet Spot Contributing Factors Main Lens " Second Surface Coating All blotch field failures have the Rev E main lens which has an Anti-Glare coating. " Adhesive Adhesive was strengthened from Rev D to Rev E to prevent lens lift problem Display Module " All Failures occurred on units with out of spec Z dimension Sanyo displays that fall inside a Motorola-issued waiver earlier in the product life, which are due to a long flex. Nominal Z dimension spec for display modules is 3.97 +/- 0.30mm for a max allowable of 4.27mm, but the waiver allows a max Z dimension of 4.90mm. MOTOROLA INTERNAL USE ONLY Page 1 Consumer Solutions & Support US Competency Center 600 North US Highway 45 Libertyville, Illinois 60048 Website: gs.mot.com Z dimension Further analysis has shown that disassembling the flip and replacing the main lens (same Rev E) is a sufficient repair action. Solution Sharp displays (7290086N02) are within the original specification as no waiver has been issued. Sanyo (7290086N01) will fix out of spec displays on Razr05 displays in January. Field Service Action Customer Returns: When servicing any V3 customer phones with described issue, replace the main lens (1 = 6190016N03). MOTOROLA INTERNAL USE ONLY Page 2 Consumer Solutions & Support US Competency Center 600 North US Highway 45 Libertyville, Illinois 60048 Website: gs.mot.com Call Center Action: Call center should advise callers to send phone for repair. Service Inventory N/A Note: No inventory purge is needed. Global Codes M Claims: Customer Complaint Codes: DIM03 (Display Main - Corrupt / error display) Problem Found Code: DIM03 (Display Main - Corrupt / error display) Repair Code: RTW02 (Replace Level 2 part - CSB/FSB) MOTOROLA INTERNAL USE ONLY Page 3